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Writing Task: Texts the Job Produces

The other units practise reading and vocabulary. This one asks you to write the thing itself — a ticket reply, an incident report, a procedure, a status email, a troubleshooting message.

B1–B2 · IT English

Auf einen Blick / At a glance

Free vocational IT English writing practice: draft real workplace texts — a ticket reply, incident report, status email or procedure.

Niveau / Level
B1–B2 (GER/CEFR)
Für / For
IT English
Fertigkeiten / Skills
Schreiben / Writing
Aufgaben / Tasks
2 — Before You Write: Precision, Register & Reporting · Writing: A Report, Email, Procedure or Ticket Reply
Kosten / Cost
kostenlos, ohne Anmeldung / free, no sign-up
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Ex A – Before You WritePrecision & register at work
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Ex B – Your Writing TaskOne of five workplace texts
You will be given one writing task out of five. Which one you get depends on your name, so you and the person next to you will usually be writing something different.
Enter your details to begin
Exercise A

Before You Write: Precision, Register & Reporting

Every option below is grammatically correct. Choose the one you would actually send to a colleague or a customer.

Choose the better version
These eight habits are what your writing in Exercise B is judged on: say when, ask instead of demand, report accurately, hedge what you have not confirmed, commit to a time, drop the jargon for a non-technical reader, and close with a clear request.
1. Reporting when something failed: “The backup job failed ”
2. Asking a user for something you need:
3. Summarising what the user told you: “She said that the error every time she opened the file.”
4. Naming a cause you have not yet confirmed: “The outage have been caused by last night's update.”
5. Committing to a timeframe: “I will update you ”
6. Explaining a delay to a reader who is not technical: “The migration was postponed because ”
7. Recording an action in a report: “The affected accounts before 09:00.”
8. Closing a message that needs the reader to do something:
Exercise B

Writing: A Report, Email, Procedure or Ticket Reply

Read the situation, then write the text. This section is marked by your teacher, not automatically.

Your text
0 words ·
Check your own text before you send it
Tick each one you are confident about. This is for you — it is not marked, but your teacher can see it.
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All exercises complete!

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