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Working in IT

Meet the IT department, learn everyday workplace vocabulary and practise the present simple.

B1–B2 · IT English
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Ex A – Meet the TeamReading comprehension
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Ex B – Workplace VocabularyGap-fill with word bank
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Ex C – Present SimpleGrammar: roles and routines
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AReading: Welcome to the IT Department
Read the welcome email from the IT manager, then choose the correct answer for each question.

Welcome to the IT department! Here is a short introduction to our team so you know who does what.

Our department has three teams. The infrastructure team looks after the servers, the network and all company hardware. Anna, our system administrator, installs updates and manages user accounts. The development team writes and tests our internal software; most developers work flexible hours and often join meetings remotely. Finally, the support team runs the helpdesk. It opens at 7:30 because many colleagues in production start early.

As an apprentice, you rotate through all three teams during your first year. You start with support — answering the phone is the fastest way to learn our systems. Your mentor, Denis, sits at the desk opposite yours. He doesn't work on Fridays, so on that day you can ask Anna for help. We meet every Monday at 9:00 for a short team meeting in room 2.14. Welcome aboard! — Sabine, IT Manager

1. The infrastructure team looks after .
2. Anna's job is .
3. The helpdesk opens at 7:30 because .
4. During their first year, apprentices .
5. New apprentices start in .
6. On Fridays, the new apprentice should ask for help.
BVocabulary: Everyday IT Workplace Terms
Complete each sentence with the correct term. Two words in the bank are not needed.
Word Bank department system administrator helpdesk hardware software user account shift colleague bandwidth milestone
1. The IT is responsible for all computers in the company.
2. A manages servers and installs updates.
3. If your laptop stops working, call the .
4. Monitors, keyboards and printers are examples of .
5. Programs and operating systems are called .
6. Every new employee gets a with a username and password.
7. The support team works in two : early and late.
CGrammar: Describing Jobs and Routines
Choose the correct present simple form for each sentence about the team.
1. Anna user accounts for new employees.
2. The helpdesk at 7:30 every morning.
3. Denis work on Fridays.
4. the developers work flexible hours?
5. The team meeting place every Monday at 9:00.
6. Where your mentor sit?
7. Apprentices through all three teams in the first year.
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