Core vocabulary and professional communication for property and facilities management.
Read the text, then choose the correct answer for each question.
Maria works as a property manager for a mid-sized apartment building in Berlin. Her main responsibilities include finding reliable tenants, collecting rent on time, and keeping the building well maintained. Before signing a lease, Maria always runs a thorough tenant screening — checking income, employment history and references — because a bad tenant can cause months of lost rent and costly repairs.
When a resident submits a maintenance request, such as a broken heater or a leaking pipe, Maria tries to respond within 24 hours; quick repairs keep tenants happy and protect the property's value. Maria also monitors the building's vacancy rate closely: a high vacancy rate means lost income, so she markets empty units quickly and keeps rents competitive.
Unfortunately, not every tenant relationship goes smoothly. Last month, a tenant stopped paying rent for two consecutive months. After several written warnings and a formal notice, Maria had no choice but to begin eviction proceedings — a legal process she always tries to avoid, since it damages the reputation of both landlord and property manager.
Choose the word that best completes each sentence.
A tenant has emailed you to complain that a maintenance request submitted five days ago (a broken heater) still hasn't been addressed. Write a professional email response (80+ words). Acknowledge the issue, apologise, explain the next steps, and give a realistic timeline.
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