Reading, vocabulary and writing practice around managing client relationships — multiword verbs, relationship verbs and linking ideas.
Two executives are talking about building relationships with clients. Read the lines and choose the correct order (1–10). Line F is done for you as number 1.
Based on the conversation in Exercise A, decide whether each statement is true or false. Then write a short reason, using evidence from the text.
Complete each conversation with the correct form of a multiword verb from the box. Mind your spelling and the correct tense.
1. A: Do you think our new agent is reliable?
B: Absolutely. I know you can her to boost sales.
2. A: I'm really glad I'll be able to go to the Frankfurt conference.
B: Me, too. I'm very much seeing you there.
3. A: Those new models have really saved the factory from closure, haven't they?
B: Yeah. They've the company .
4. A: Do you socialise with them?
B: Well, we usually for lunch on Thursdays.
5. A: The negotiation was a great success.
B: Yes. Things pretty well in the end.
6. A: Have you checked the report?
B: Yes. I it yesterday.
7. A: I suppose you all stood up when the CEO arrived?
B: No. In fact everyone working as if nothing had happened.
8. A: Hi Jeff. Igor here. Have you arrived at the hotel yet?
B: Hi Igor. Yes, I'm just now.
Speaker B replies without repeating Speaker A's verb, using one with a very similar meaning. Complete B's part with the correct form of a verb from the box.
1. A: Their firm has developed considerably.
B: Yeah. They've certainly managed to a good business over the years.
2. A: Getting rid of those trade barriers should cement the friendship between our countries.
B: Absolutely. There's nothing like trade to relations.
3. A: It's good to hear that they're thinking of resuming diplomatic relations, isn't it?
B: Yes. That's great. relations is probably the best decision.
4. A: The key question is, how can we encourage cooperation between our organisations?
B: Definitely. We need to find ways to cooperation.
5. A: I'm afraid lack of communication is now jeopardising our relations.
B: I agree. I think it's really future cooperation.
6. A: I hear Riel Engineering has broken off relations with its main distributor.
B: To be honest, I wonder what took them so long to relations with such an unreliable distributor.
Complete each sentence with the correct linker from the menu. Sentence 1 is done for you as an example (even though).
1. Relations between the two countries seemed to improve even though they kept putting off the peace talks. (example)
2. Their prices are very competitive. , we have decided not to do business with them.
3. We reached out to customers with special offers, continuity programmes and appreciation letters. , customer retention did not improve.
4. Negotiating prices and securing orders is very exciting. , ensuring that the customer remains a customer can be less stimulating.
5. He likes keeping himself to himself. he spends a lot of time entertaining suppliers.
6. Tsampa and Rexon have only been doing business for a couple of months. , Tsampa's managers have already given Rexon their full confidence.
Now put the language into practice with your own writing.
Use at least three multiword verbs (e.g. turn round, build up, work out, carry on) and at least two linking words (e.g. although, however, nevertheless).
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